Refund policy

At All Things School News, we want you to be completely satisfied with your purchase. Please review our refund and return policy below.

Digital Products

All digital downloads are non-returnable and non-refundable due to the nature of digital goods. Once a digital file has been accessed or downloaded, we are unable to issue a refund. Please review product descriptions carefully before purchasing.

Physical Products

We accept returns on physical items within 30 days of delivery, provided the item is:

Unused and in its original condition
In original packaging
Not marked as a final sale item

To initiate a return, email us at hello@allthingsschoolnews.store with your order number and reason for return. All returns must be approved before sending items back.

⚠️ Restocking Fee: A 15% restocking fee will be deducted from your refund on all approved physical product returns. This fee covers the cost of inspecting, repackaging, and restocking returned items.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Once your return is approved, please send items to:
All Things School News
1116 Garfield St Unit 1446
Oak Park, IL 60304

Exchanges

We are happy to offer exchanges on eligible physical items within 30 days of delivery. To request an exchange, email us at hello@allthingsschoolnews.store with your order number, the item you'd like to exchange, and the replacement item or size you'd prefer.

Exchanges are subject to product availability. If the requested item is unavailable, we will issue store credit or a refund. Please note that a 15% restocking fee applies to exchanges as well. Customers are responsible for return shipping costs on exchanged items unless the original item was damaged or incorrect.

The following items are not eligible for exchange: digital downloads, custom or personalized items, clearance or sale items, gift cards, and glass items.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong item, please contact us within 7 days of delivery at hello@allthingsschoolnews.store with:

Your order number
A description of the issue
Photos of the damaged or incorrect item

We will issue a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

Digital downloads
Custom or personalized items
Sale or clearance items (all sale items are final sale)
Gift cards
Glass items

💛 At All Things School News, your satisfaction means everything to us! While the items above fall outside our return policy, we never want you to feel stuck. If you have any questions or concerns about your order, please don't hesitate to reach out to us at hello@allthingsschoolnews.store — we're always happy to help find a solution!

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 3–10 business days.

Questions? Contact us at hello@allthingsschoolnews.store — we're happy to help!

Cancellation, Exchange & Order Change Policy

Thank you for shopping with All Things School News. We are committed to processing your order quickly and accurately. Please review this policy carefully before placing your order.

Business Hours: Monday–Friday: 4:00 PM – 10:00 PM CST | Sunday: 9:00 AM – 5:00 PM CST

1. Standard (Non-Personalized) Items

Orders for standard, non-personalized items may be cancelled or modified within 48 hours of purchase, provided the order has not yet entered processing or shipped. After 48 hours, we cannot guarantee changes can be made.

2. Personalized & Custom Items

Personalized and custom-made items enter production quickly. Cancellations or changes must be requested within 24 hours of purchase. After 24 hours, personalized orders cannot be cancelled, modified, or refunded as production may have already begun.

Personalized items include, but are not limited to: items with custom names, titles, dates, or text; and made-to-order or custom-designed products.

3. Digital Products

Due to the instant nature of digital delivery, all digital product sales are final once the file has been accessed or downloaded. If you have not yet downloaded or accessed your file, you may request a cancellation within 1 hour of purchase by contacting us immediately at allthingsschoolnews@gmail.com.

We are not responsible for digital files that are lost, deleted, or inaccessible due to customer device or storage issues. Please save your files upon download.

4. Bulk Orders (10+ Items)

Bulk orders require additional processing time. Cancellations or changes must be requested within 24 hours of purchase. Due to the volume and fulfillment complexity of bulk orders, we cannot accommodate changes after this window. Bulk orders are subject to carrier-calculated shipping rates at checkout based on total order weight.

5. Exchange Policy

We want you to love your purchase. If you received the wrong item, a defective product, or an incorrect size due to our error, we will make it right.

Eligible exchanges must meet the following conditions:

Exchange request submitted within 14 days of delivery
Item is unworn, unwashed, and in original condition with tags attached
Item is not a personalized, custom, or digital product
Proof of purchase (order number) is provided

How to request an exchange: Email us at allthingsschoolnews@gmail.com with your order number, the item you received, and the item you'd like in exchange. We will review your request and respond within 1–2 business days.

Please note:

Exchanges are for the same item in a different size or color only — we do not offer product swaps
Personalized, custom, and digital items are not eligible for exchange
Customers are responsible for return shipping costs unless the error was ours
If your requested exchange item is out of stock, we will offer store credit

6. How to Request a Cancellation or Change

Contact us as soon as possible at hello@allthingsschoolnews.store with your order number and "CANCEL" or "CHANGE" in the subject line. Requests are handled during business hours on a first-come, first-served basis.

7. Orders Already Shipped

Orders that have shipped cannot be cancelled. Please refer to our Return & Refund Policy for eligible return options.

8. Customer Errors in Personalization

Please review all custom details carefully before submitting your order. We are not responsible for errors entered by the customer. Corrections can only be made within the 24-hour personalization window before production begins.

9. Our Right to Refuse

We reserve the right to decline cancellation, exchange, or modification requests if the order has entered production, has been fulfilled, or does not meet the conditions outlined above.